Problem
Setting up new trading accounts for clients is a complex process, requiring coordination across different internal teams and systems as well as the requesting organisation.
For our client, some parts of the process were automated but some were still manual or required dual keying of information, where other parts required specific knowledge and skills to be able to complete the necessary tasks in a timely manner in line with regulations.
The underlying systems had been built and improved incrementally over time and naturally had differing user interfaces and flows which created friction for the end-user.
Overall, this left the account setup process slow, error-prone, at times frustrating for end-users and costly.
